Returns and refunds

Made for you, so final sale

Every shirt is printed to order with your words, so we can’t take returns for size, color or a change of mind. Check the size charts before you order.

We fix our mistakes

If your shirt arrives misprinted, damaged or defective, it’s the wrong item, or its QR code won’t scan, email us within 30 days of delivery with a photo. We’ll reprint it free, or refund you if you’d rather.

You don’t need to send it back unless we ask.

Lost packages

If your tracking says delivered but it isn’t there, or it never arrives, email us within 30 days after the estimated delivery date. We’ll work it out with the carrier and reprint or refund.

Canceling

Free until we approve your order for printing: until then your card is only authorized. Email hello@date-card.app with your order ref. Once it’s approved it goes into production and can’t be canceled.

Orders we can’t approve

If we decline an order, we release the authorization and you’re never charged. Your bank may show the hold for a few days.

Late orders

If we can’t ship by the date we gave you, we’ll email you a new date before the old one passes, and you can cancel for a full refund.

How refunds work

Refunds go back to the card you paid with, for the full amount including shipping. We send them within 7 working days; your bank may take a few more days to show it.

Talk to us first

Email hello@date-card.app with your order ref. It’s faster than disputing the charge with your bank, and we answer.

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